rigmarole - A lengthy and complicated procedure that is mostly a waste of time (sometimes pronounced rigamarole)
Gino just wanted to renew his driver's license, but the rigmarole at the DMV meant he would spend hours talking to lots of people, and he ended up leaving without his license.
hysteria - A state of extreme excitement, fear or anger in which a person, or a group of people, loses control of their emotions and starts to cry, laugh, etc.
There was almost mass hysteria when the band played their final song and some in the crowd rushed towards the stage.